Isa Intercolombia

ISA InterColombia optimized its administrative processes with a BPO solution implemented by MV-TEL, achieving excellent service levels, improving customer satisfaction, reducing costs, and efficiently connecting its distributed workforce.

The company is a leading organization in the sectors of Electric Energy Transmission, Information Technologies, and Telecommunications, with a strong presence in Colombia and several countries in Central and South America. Its focus on innovation and efficiency positions it as a key reference in the energy and technology market.

The Challenge: Optimizing Administrative Processes with BPO

To maintain its focus on its core business and achieve greater operational efficiency, the company needed to outsource several of its administrative processes. The key challenges included:

  •  Ensuring efficient secretarial services.
  • Managing operators for the corporate switchboard.
  • Facilitating event management in an organized and professional manner.
  • Providing effective support for payroll updates.

The company required a solution that combined trained personnel and the necessary technology to ensure the success of these operations.

The Solution: MV-TEL’s BPO

MV-TEL implemented a comprehensive BPO (Business Process Outsourcing) solution that included specialized personnel for the efficient provision of services, appropriate information and communication technology to support and optimize the outsourced processes, as well as continuous management and monitoring of the outsourced services to ensure compliance with the committed service levels.

The areas covered by MV-TEL’s solution included:

Professional secretarial services.

Dedicated operators for managing the switchboard.

Comprehensive coordination and support for event management.

Thanks to the implementation of BPO services by MV-TEL, the company achieved excellent compliance with service level agreements (SLAs), optimizing the performance of the outsourced processes and achieving customer satisfaction, along with a series of benefits such as:

Effective control and monitoring of the outsourced administrative processes.

Allowing the organization to focus on its core business, increasing its capacity for innovation and efficiency.

Greater flexibility and efficiency in managing critical operational processes.

ISA transformed its administrative operations with MV-TEL’s BPO, achieving efficiency and a stronger focus on its core business.

Do you want to improve your processes and achieve similar results? Trust our specialized outsourcing services and take your company to the next level!

Contact us today and become our next success story.

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