What is it?
MV-TEL’s App Suite is a set of applications and software development services designed to support the operation and continuous improvement of your business processes. We use agile methods, best development practices, and cloud capabilities to support complex business processes and reduce operational costs. Below are some of these applications and services.
Applications
-Suite MSM (BPM Solution for controlling and monitoring business processes)
-Service Desk MV-TEL (Solution for registering, tracking, and controlling incidents, changes, and IT requirements)
-Quality Management MV-TEL (Solution for maintaining records and documentation of quality management systems under ISO 9000 standards)
Software Development
-Web Applications
-Mobile Development
-Cloud Development
Artificial Intelligence
Artificial Intelligence technology to improve customer service through voice and chat-based virtual assistants (BOTS).
The MSM application suite (MV-TEL Service Management) from Mvtel is a solution tailored to the needs, requirements, and expectations of your organization. As an example, here are some of the possible modules:
Administrative Management Module
- Logistics
- Resource Management for Onboarding and Recruitment Testing
- Management of Facility Maintenance
Event Management Module
- Corporate Training and Events
- Travel and Per Diem Management
- Management of Communication and Transportation Services
Update Management Module
- Paid Time Off
- Compensatory Time Off
Flexible, adaptable, and reliable software for recording, tracking, and documenting incidents, changes, and configurations.
Applications for documenting, recording, and tracking corrective, preventive, and improvement actions, as well as suggestions, complaints, and claims.