Services

BPO Solutions

What is it?

Operational and process management services through a model in which we provide your business with specialized intellectual and technological capabilities that allow you to focus on your competitive advantages, streamline your management, gain additional capabilities, minimize risks, reduce implementation times, and achieve efficiencies.

We support outsourcing strategies or the implementation of shared service centers in areas such as:

  • Employee services (management of updates, processing of events and training, credit management)
  • Back office operations (secretarial services, help desks)
  • Customer service (telephone, in-person, and alternative communication channels)

Agility

Rapid acquisition of additional capabilities.

Efficiency

Achievement of efficiencies.

Implementation

Reduction of implementation times.

Risks

Risk mitigation.

MV-TEL’s administrative service center enables the management and administration of business processes in a way that meets expectations and satisfies your business needs, through the definition, planning, operation, and improvement of the managed process. It is possible to fully execute the process (Full BPO) or carry out specific tasks (Out Tasking).

MV-Tel’s TEM service is based on the use of best practices for managing expenses and a leading TEM tool in the market that allows for optimal management of telecommunications costs. The service aims to secure the best contract conditions while facilitating the internal distribution of these costs. It helps avoid cost overruns due to improper use, mismanagement, or deficiencies in the procurement of telecommunications services.

Processes that can be included in the service:

  • Inventory Management of Services and Assets
  • Invoice Management (Data entry, electronic or manual, auditing, validation, consolidation, payment)
  • Auditing of telecommunications service billing
  • Identification of cost-saving opportunities and tariff optimization
  • Service provisioning
  • Claim management
  • Generation of custom reports tailored to the company’s needs
  • Historical and expense evolution analysis
  • Optimization
  • Sourcing (Contract negotiation)

Front and Back office services to provide high-quality support to your employees.

We assist our clients in areas such as:

  • Management of updates
  • Event management
  • Loan management

Read more about technology management in our articles.

Our partners

Do you need advice and services for your company?

MEDELLÍN, COLOMBIA

Calle 16 N°41-210, Of. 503
Ed. La compañía
Ofc: +574 3105000

BOGOTÁ, COLOMBIA

Calle 90 N°12 – 28
Ed. Prime My Office
Ofc: +571 7458644

LIMA, PERÚ

Av. Víctor Belaúnde No. 181 Of. 403
San Isidro
Ofc: +511 6155200

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.