At MV-Tel, we respect your privacy and are committed to protecting your personal data, in accordance with Law 1581 of 2012 and the regulatory decrees 1081 of 2015, 255 of 2022, and 338 of 2022. This document explains how we collect, use, store, and protect your personal information.
If you have any complaint or query about acting ethically or identify any situation that you consider contrary to our Corporate Principles, please write to the mailbox: linea_etica@mv-tel.com
Data We Collect
- Personal information: Name, identification, email, phone number, address.
- Technical data: IP address, browser used, cookies, behavior on the website.
- Sensitive data: (Only if applicable) Subject to explicit consent as stipulated in Law 1581 of 2012.
Purposes of Data Processing
We use your data to:
- Provide services and products: Manage the contractual relationship and fulfill legal obligations.
- Customer support: Respond to inquiries, complaints, or claims.
- Sending communications: Offer information about promotions, products, or services, with prior consent.
- Security and compliance: Ensure compliance with regulations and prevent incidents, in accordance with Decree 338 of 2022.
User Rights
As the data subject, you have the right to:
- Know, update, rectify, and delete your data.
- Request proof of the consent given.
- Be informed about the use of your personal data.
- File complaints with the Superintendence of Industry and Commerce (SIC).
- Revoke your consent at any time.
You can exercise these rights by writing to us at inea_etica@mv-tel.com or visiting our office at Calle 16 N°41-210, Of. 503, Ed. La Compañía.
Security Measures
In accordance with Decree 255 of 2022, we have implemented technical, organizational, and administrative measures to protect your data, such as:
- Encryption of sensitive data.
- Restricted access for authorized personnel.
- Regular audits and updates of security systems.
International Data Transfer
If we transfer data outside the country, we ensure that Binding Corporate Rules are respected and that the recipient countries comply with standards equivalent to Law 1581 of 2012 and Decree 255 of 2022.
Use of Cookies
This website uses cookies to personalize the user experience and analyze traffic. According to Decree 338 of 2022, we inform you that you can configure your browser to disable them.
Changes to this Policy
Last update: 12/02/2024
