What is it?
An outsourced IT service management solution to ensure that the technology platforms, whether owned or contracted from third parties, deliver the services required by your business processes, with the coverage, quality, and service levels needed.
Best Practices
A service based on best practices (ITIL).
SLA´s
Service Level Agreements (SLAs) tailored to your business requirements.
Support Levels
Multiple support levels through MV-TEL's Service Desk, tailored to the schedules required by your business.
Escalation
Service escalation to second level with on-site support and third-level support with specialized assistance.
NOC
NOC (Network Operations Center) service for monitoring and resolving issues in the ICT infrastructure.
Monitoring
Ongoing monitoring and control with periodic reports on key service indicators and performed activities.
Through the implementation and use of best IT management practices, as well as cutting-edge technology, MV-TEL supports the execution of your digital strategy by managing and operating both proprietary and third-party technology platforms to deliver excellent digital services to your business processes.
Our service team can provide solutions in areas such as:
- Service Desk
- Incidents and Changes
- Operations
- Configuration
- Availability/Continuity
- Issues
A tailored solution focused on maintaining the availability and operability of platforms, at a lower cost and with excellent quality standards and service levels.
We deliver as a service the IT infrastructure that your applications and services need for delivering digital services to the business.
We cover infrastructure for:
- Servers
- Perimeter Security
- Unified Communication
- Networking